Legal
Returns & Refunds
Catalog parts can be returned within 30 days. Parts that arrive wrong or out of specification are our problem to fix, at our cost, and we would rather hear about it than not.
1. If something is wrong with the order
Tell us within 15 days of delivery if goods arrive damaged, short, or not conforming to the specification published for that product. Email sales@stratoslaser.com with your order number and the lot number printed on the package, and photos if the packaging is damaged.
Where the fault is ours we cover it completely: we pay return freight, and you choose a replacement or a full refund including the original freight. There is no restocking fee on a non-conforming shipment.
2. Returning stock you no longer need
Unused catalog parts in their original, unopened packaging may be returned within 30 days of delivery for a refund of the purchase price, less a 15% restocking fee. Return freight is yours to pay.
We cannot accept a return once packaging is opened. These are small precision components for medical manufacturing: once a package is opened we cannot certify the contents were not handled, contaminated or mixed, so we cannot resell them to anyone else.
3. What cannot be returned
- Parts made or modified to your order, which are not sold through this store in any case.
- Raw tubing cut to a length you specified.
- Parts that have been cut, formed, coated, cleaned, passivated, sterilized or otherwise processed after delivery.
- Anything returned without an RMA number, or arriving more than 30 days after delivery.
4. How to return something
- Email sales@stratoslaser.com with your order number and what you want to return.
- We issue an RMA number and the return address. Shipments without an RMA number cannot be received.
- Send the parts back in their original packaging with the RMA number written on the outside of the box.
We inspect returns on arrival and process the refund within 5 business days of accepting them.
5. Refunds
Refunds go back to the original payment method: a card refund appears on your statement within 5 to 10 business days depending on your bank, and an ACH payment is returned by bank transfer. Where an invoice is unpaid we issue a credit note against it instead.
6. Cancelling before shipment
Email us before the order ships and we will cancel it at no charge. Once it has shipped, the return terms above apply.
7. Contact
sales@stratoslaser.com
Stratos Laser
Davis, CA